Bengal Harvest

At Bengal Harvest, our goal is to provide our customers with a seamless and convenient Groceries delivery experience. To ensure that our fish & Vegetables reaches you fresh and in perfect condition, we have implemented the following shipping and delivery policies:

1. Delivery Areas: We currently offer fish delivery to doorsteps within a specified radius from our central location. Please check our app or website to ensure that your address is within our delivery area.

2. Order Placement: Orders can be placed through our website. Select the desired groceries products, provide your delivery address, and complete the payment process.

3. Delivery Time: We offer delivery slots throughout the day to suit your convenience. You can choose the time slot that works best for you during the checkout process. We strive to deliver your order within the selected time slot, but please note that exceptional circumstances may cause slight delays.

4. Packaging: Our fish is packed in hygienic and insulated packaging to maintain its freshness during transit. We use ice packs or gel packs to ensure that the fish remains at the optimal temperature until it reaches your doorstep.

5. Delivery Charges: Delivery charges may apply based on your delivery location and order value. The charges will be clearly mentioned during the checkout process.

6. Delivery Tracking: Once your order is out for delivery, you will receive a notification with a tracking link. This enables you to track the delivery in real-time and know the estimated time of arrival.

7. Cancellation and Refunds: If you need to cancel your order, please do so before it is dispatched for delivery. In case of any issues or concerns with the received Groceries , please contact our customer support within 24 hours. We will assess the situation and provide a suitable resolution, which may include a refund or replacement, depending on the circumstances.

8. Availability of Products: While we strive to maintain a wide range of groceries products, there may be instances when certain items are not available. In such cases, we will notify you and provide suitable alternatives or offer a refund for the unavailable items.