Refund Policy

Thank you for choosing Bengal Harvest, your trusted online groceries delivery service. We value your satisfaction and strive to ensure that every order reaches you fresh, accurate, and on time. However, we understand that unforeseen issues may occasionally arise. To address such situations transparently, we have outlined our refund policy below.

1. Eligibility for Refund

We may issue a refund under the following circumstances:

  • You receive an incorrect product or an item that is damaged, spoiled.
  • The delivery of your order is significantly delayed, causing inconvenience or rendering the products unusable.

2. Refund Request Process

  • If you experience any issue with your groceries delivery, please contact our Customer Support Team within 24 hours of receiving your order.
  • You can reach us through the app’s chat support or by emailing bengalharvestcs@gmail.com.
  • Please provide your order number, a brief description of the issue, and supporting evidence (such as photographs) if applicable.
  • Our team will review your request and may ask for additional information if needed to assess your claim.
  • We aim to resolve refund requests within 48 hours of receiving all required details.

3. Refund Options

  • Once your refund request is approved, we will initiate the refund to your original payment method.
  • The refund amount may include the product cost and any applicable delivery charges.
  • Depending on your payment method and bank processing time, refunds may take 5–10 business days to reflect in your account.
  • Please note that Bengal Harvest is not responsible for delays caused by your bank or payment service provider.

4. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Issues arising from customer error, such as providing an incorrect delivery address or failing to accept the order at the scheduled delivery time.
  • Subjective concerns, including dissatisfaction with taste, appearance, or personal preferences, will not qualify for a refund.

5. Policy Updates

This refund policy is subject to change without prior notice. We encourage customers to review it periodically for any updates or modifications.

6. Customer Support

At Bengal Harvest, your satisfaction is our top priority. If you have questions about our refund policy or need assistance with a recent order, please contact our Whatsapp Customer Support Team through the app or by emailing bengalharvestcs@gmail.com. Thank you for choosing Bengal Harvest — delivering quality groceries to your doorstep across India.