Bengal Harvest

Cancellation Policy: Thank you for choosing Bengal Harvest for your Groceries delivery needs. We understand that plans can change and sometimes you may need to cancel your order. Please take a moment to familiarise yourself with our cancellation policy outlined below:

1. Cancellation Window: - Orders can be cancelled at any time before the cut-off time for that day's delivery. The cut-off time is generally set at 24 hours prior to the scheduled delivery time. - If you need to cancel your order, please contact our customer service team through the provided contact details as soon as possible.

2. Refund Policy: - If you cancel your order within the specified cancellation window, a full refund will be issued. The refund will be processed to your original payment method within a reasonable time frame. - If you cancel after the cancellation window has passed, no refund will be provided, as the order would have already been prepared and dispatched for delivery.

3. Modification Policy: - If you need to modify your order (e.g., change delivery address or delivery time), please contact our customer service team within the cancellation window, and we will do our best to accommodate your request. - Modifications made after the cancellation window may not be possible, but our customer service team will assist you in finding a suitable solution wherever feasible.

4. Failed Deliveries: - In the event that our delivery team is unable to complete the delivery due to reasons beyond our control (e.g., incorrect address provided, recipient not available, etc.), the order will be deemed failed. - If a delivery fails, no refund will be provided unless the failure was our fault (e.g., late delivery, damaged goods, etc.). Our customer service team will work with you to resolve any issues arising from failed deliveries on a case-by-case basis.

Note: We reserve the right to modify our cancellation policy without prior notice. Please refer to our website or contact our customer service team for the most up-to-date information regarding cancellations and refunds.

If you have any further questions or require assistance, please do not hesitate to reach out to our customer service team. We are always here to help ensure your Bengal Harvest experience is a positive one.

Thank you for choosing Bengal Harvest, and we look forward to serving you again in the future!